Shipping policy
SHIPPING POLICY
United States Shipping
Anaequi currently ships within the United States only.
Every Anaequi artwork is made to order and produced specifically for your order. Production time is therefore included in the estimated delivery times shown below.
Production Times
Typical production times vary depending on the finish selected:
- Fine Art Prints: approximately 1–3 business days
- Framed Prints: approximately 4 business days
- Canvas: approximately 3–5 business days
- Float Framed Canvas: approximately 3–5 business days
More complex pieces may occasionally require additional production time.
Estimated Delivery Times
Once production is complete, standard delivery within the United States typically takes approximately 4–6 business days.
As a general guide, estimated total delivery times from order to arrival are:
- Fine Art Prints: approximately 6–10 business days
- Framed Prints: approximately 8–12 business days
- Canvas: approximately 8–12 business days
- Float Framed Canvas: approximately 8–12 business days
These timeframes include estimated production and standard shipping times. They are provided as a guide and are not guaranteed delivery dates. Delays may occasionally occur due to production volumes, carrier disruptions, severe weather, holidays or other circumstances outside our reasonable control.
Fulfillment
Anaequi works with a specialist global production partner. Orders placed within the United States are routed to an appropriate production facility, with domestic fulfillment used whenever possible.
In some circumstances, an order may be produced at another facility depending on product availability, production capacity and operational requirements.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation with tracking information so you can follow the progress of your shipment.
Diptychs and Triptychs
Diptychs and triptychs consist of multiple individual panels. Depending on production and fulfillment arrangements, panels may occasionally be shipped in separate packages and may arrive at different times.
If your order is shipped in multiple packages, you may receive more than one tracking number.
Incorrect or Incomplete Shipping Addresses
Please check your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at studio@anaequi.com.
We cannot guarantee that an address can be changed once an order has entered production or has been dispatched.
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional production or shipping charges may apply to resend or reproduce the order.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, or your tracking information appears to have stopped updating, please contact us at studio@anaequi.com with your order number.
We will investigate the shipment and, where an order is confirmed as lost, arrange an appropriate replacement or refund.
Damaged Deliveries
If your artwork arrives damaged, please contact us as soon as possible at studio@anaequi.com.
Please include your order number, clear photographs of the artwork and clear photographs of the packaging. Please retain the artwork and its original packaging while the issue is being reviewed.
Once the damage has been verified, we will arrange an appropriate resolution in accordance with our Return & Refund Policy.
Contact
For questions regarding the delivery of an existing order, please contact:
Anaequi
studio@anaequi.com
Please include your order number so we can assist you as quickly as possible.
