Returns & Refunds
Every Anaequi artwork is made to order specifically for you in the artwork, size and finish selected at checkout. We do not hold pre-produced inventory.
Because production begins specifically for each order, all made-to-order sales are final once production has begun. We do not accept returns, exchanges or refunds for change of mind, personal preference, or because an artwork does not look as expected in your space.
We do, however, stand behind the quality of every Anaequi piece. If your order arrives damaged, defective, incorrect or otherwise materially different from what you ordered, please contact us and we will work to make it right.
Please review your selection carefully
Before placing your order, please carefully review the artwork, dimensions, orientation, number of panels, frame selection, finish and product description.
Product images and interior mockups are intended to help you visualize the artwork in a space. Room mockups are illustrative and may not represent the artwork's exact physical scale. Please refer to the dimensions stated on the product page and our Size Guide before ordering.
The appearance of colors can also vary slightly between screens and the finished physical artwork due to differences in monitor settings, display technology, printing processes and materials.
Natural-looking textures, grain, tonal variation, distressed effects and other visual characteristics that form part of the artwork itself are intentional design elements and are not considered defects.
Minor differences that are inherent to the selected material, printing or finishing process and do not materially affect the overall appearance or quality of the artwork are not considered manufacturing defects.
Change of mind & personal preference
We do not accept returns, exchanges or refunds because:
- you change your mind after production has begun;
- you prefer a different artwork, size, frame or finish;
- the artwork is larger or smaller than you expected when the correct dimensions were supplied on the product page;
- the artwork does not suit your room, furniture, décor or wall as you expected;
- colors appear somewhat different from how they appeared on your screen, within reasonable printing and display variations; or
- you no longer want or need the artwork.
This does not limit any rights you may have under applicable law where an item is damaged, defective, incorrect or materially different from its description.
Order cancellations
If you need to cancel or change an order, please contact us immediately after placing it.
We can only guarantee cancellation and a full refund if the order has not yet entered production.
Our artworks can enter production quickly. Once production has begun, the order has been made specifically for you and cannot normally be cancelled, changed or refunded.
Damaged in transit
If your artwork arrives damaged, please contact us as soon as possible after delivery.
Please provide your order number, clear photographs of the damaged artwork, clear photographs of the packaging — including any visible damage — and a brief description of the issue.
Please keep the artwork and all original packaging while your claim is being reviewed.
Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement or refund.
Production defects
If your artwork has a genuine printing, framing or manufacturing defect, please contact us within 30 days of delivery.
Include your order number, a description of the issue and clear photographs showing the defect.
Once the defect has been verified, we will arrange an appropriate resolution, which may include a replacement or refund.
Incorrect orders
If you receive an artwork, size, frame or finish that is materially different from what you ordered, please contact us as soon as possible with your order number and photographs of the item received.
Once verified, we will arrange an appropriate replacement or refund at no additional cost to you.
Returns
Please do not return or ship an artwork to us without contacting us first.
Anaequi does not operate a general return facility for unwanted made-to-order products. Unauthorized returns may not be accepted or refunded.
If a return or collection is required because an item is damaged, defective or incorrect, we will provide you with the appropriate instructions.
Refunds
Where a refund is approved, it will be issued to the original payment method used for the purchase.
Your bank, card issuer or payment provider may require additional time to process the refund after it has been issued.
Lost or missing orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment.
If an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund.
Orders that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout may not qualify for a free replacement or refund.
Need help?
If there is a problem with your order, please contact us through our Contact page and include your order number and, where relevant, photographs of the item and packaging.
We will review your request and determine the appropriate resolution in accordance with this policy and applicable law.
