Informativa sui rimborsi

RETURN & REFUND POLICY

Made-to-Order Artwork

Every Anaequi artwork is made to order specifically for you in the artwork, size, finish and frame option selected at checkout. We do not hold pre-produced inventory.

Because production begins specifically for each order, all made-to-order sales are final once production has begun. We do not accept returns, exchanges or refunds for change of mind, personal preference, or because an artwork does not look as expected in your space.

This does not affect any rights you may have under applicable law if your order arrives damaged, defective, incorrect, or otherwise materially different from what was ordered.

Cancellations and Order Changes

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

A cancellation or modification can only be guaranteed before production has begun. Because our artworks are made to order and may enter production shortly after purchase, we cannot guarantee that an order can be changed or cancelled once it has been submitted for production.

If we are able to cancel your order before production begins, a full refund will be issued to your original payment method.

Change of Mind and Personal Preference

Once production has begun, we do not accept returns, exchanges or refunds because:

• you changed your mind;
• you selected the wrong artwork, size, orientation, finish or frame;
• the artwork is larger or smaller than expected when the correct dimensions were provided before purchase;
• the artwork does not suit your room, furniture, décor or wall as expected;
• you no longer want or need the artwork.

Please review all product details and dimensions carefully before completing your purchase.

Colors, Scale and Artwork Appearance

We make every reasonable effort to represent our artworks accurately. However, colors may vary slightly between screens and the finished product due to differences in monitor settings, display technology, printing processes and the material or finish selected.

Interior images and room mockups are provided for visualization purposes and may not represent the exact physical scale of the artwork. Please refer to the dimensions stated on the product page and our Size Guide before ordering.

Textures, brush marks, plaster effects, grain, distressed details and other tactile-looking elements visible within an artwork are visual elements of the printed design and are not physically raised unless explicitly stated otherwise on the product page.

Reasonable variations of this nature are not considered defects.

Damaged in Transit

If your artwork arrives damaged, please contact us as soon as possible at studio@anaequi.com.

Please include:

• your order number;
• a description of the damage;
• clear photographs of the artwork;
• clear photographs of the packaging.

Please retain the artwork and its original packaging while your claim is being reviewed.

Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement or refund.

Defective Products

If you believe your artwork has a manufacturing or production defect, please contact us within 30 days of delivery at studio@anaequi.com.

Include your order number, a description of the issue and clear photographs showing the defect.

If the defect is verified, we will arrange an appropriate replacement or refund.

Incorrect Orders

If you receive an artwork, size, finish or frame option different from what you ordered, please contact us as soon as possible at studio@anaequi.com, including your order number and photographs of the item received.

Once verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost or Missing Orders

If your order has not arrived or the tracking information appears to have stopped updating, please contact us so that we can investigate the shipment.

If an order is confirmed as lost, we will arrange an appropriate replacement or refund.

Orders that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer may not qualify for a free replacement or refund. Please check your shipping information carefully before completing your order.

Returns

Please do not return an artwork without contacting us first.

Because Anaequi products are made to order, we do not maintain a general return facility for unwanted products. Unauthorized returns may not be accepted or refunded.

If a return or collection is required because an item is damaged, defective or incorrect, we will provide the appropriate instructions.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund has been issued may vary depending on your bank or payment provider.

Contact

For questions regarding cancellations, damaged products, defects, incorrect orders or refunds, please contact:

Anaequi
studio@anaequi.com

Please include your order number whenever contacting us about an existing order.